Currently serving patients and healthcare providers across Nigeria, with expansion planned across Africa.
MedReach Support
Welcome to MedReach Support. We’re here to help you with any questions or issues while using the platform.
Contact Us
For assistance, please reach out:
Email:
Response Time:
Within 24–48 hours
How MedReach Works
Watch this quick guide to understand how MedReach works:
Common Issues
Here are the most common issues users face.
Login Issues
- Ensure your email and password are correct
- Use “Forgot Password” to reset your password
- Check your internet connection
Appointment Issues
- Confirm your appointment date and time
- Complete payment to secure your booking
- Join your consultation a few minutes early
Payment & Refunds
- Payments are held securely until consultation is completed
- Refunds (if applicable) follow our Terms & Conditions
- Contact support for any payment concerns
Location Access
- Location helps connect you with nearby providers
- Enable location in your device settings for better experience
Doctor Verification (For Providers)
- Upload all required documents
- Verification may take some time
- You will be notified once approved
Important Notice
MedReach is not for medical emergencies.
If you are experiencing a medical emergency, please go to the nearest hospital immediately.
Feedback
We are constantly improving MedReach.
For suggestions or feedback, contact us at: