Currently serving patients and healthcare providers across Nigeria, with expansion planned across Africa.
Telehealth Consent
Telehealth involves the delivery of healthcare services through electronic means such as video consultations, voice calls, chat, and secure messaging. These services allow patients to consult licensed healthcare professionals remotely.
By using this platform, you consent to receive healthcare services via telehealth where clinically appropriate.
1. Nature of Telehealth Services
You understand that:
- Telehealth may involve consultations with doctors, nurses, physiotherapists, or other licensed healthcare professionals.
- Telehealth services are not a replacement for emergency care or all in-person medical services.
- Certain medical conditions may require physical examination, diagnostic testing, or referral to an in-person healthcare facility.
If you believe you are experiencing a medical emergency, you agree to contact local emergency services immediately.
2. Benefits of Telehealth
Potential benefits may include:
- Improved access to healthcare services
- Reduced travel and waiting time
- Convenience for follow-up care and monitoring
- Improved coordination of care among healthcare professionals
3. Risks and Limitations
You acknowledge that telehealth has inherent limitations, including but not limited to:
- Technical issues such as poor internet connectivity or system outages
- Delays in diagnosis or treatment due to incomplete clinical information
- Limitations in performing physical examinations remotely
- Risks associated with electronic transmission of information despite security safeguards
4. Confidentiality and Data Protection
Your health information will be collected, used, and stored in accordance with applicable data protection laws and the platform’s Privacy Policy.
Reasonable technical and administrative safeguards are used to protect your information; however, no electronic system can guarantee absolute security.
5. Provider Licensing and Scope of Practice
You understand that:
- Healthcare providers are licensed to practice in specific jurisdictions.
- Providers may only deliver services within their professional scope and legal authority.
- Availability of services may depend on your location and applicable regulations.
6. Medical Advice and Prescriptions
You acknowledge that:
- Medical advice is based on the information you provide during the consultation.
- Prescriptions, if issued, are subject to clinical judgment and applicable laws.
- Certain medications and treatments may not be prescribed through telehealth.
7. Right to Withdraw Consent
You have the right to:
- Decline or discontinue telehealth services at any time
- Request an in-person consultation where available
- Ask questions about your care before or during the consultation
8. Communication and Follow-Up
You consent to receive healthcare-related communications such as appointment reminders, care instructions, and follow-up messages through the platform’s communication channels.
9. Consent Acknowledgment
By accessing or using this platform and proceeding with a telehealth consultation, you confirm that:
- You have read and understood this Telehealth Consent
- You had the opportunity to ask questions
- You voluntarily consent to receive healthcare services via telehealth