MedReach

Currently serving patients and healthcare providers across Nigeria, with expansion planned across Africa.

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MedReach Privacy Policy

Your privacy matters. This policy explains how we protect your data in line with the Nigeria Data Protection Regulation (NDPR).

1. Introduction

MedReach is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Nigeria Data Protection Regulation (NDPR).

By accessing or using the MedReach platform, you agree to the practices described in this policy.

2. Information We Collect

Personal Information

  • Full name
  • Date of birth
  • Contact details (email, phone number)
  • Identification documents
  • Health-related data for consultations

Provider Information

  • License and registration numbers
  • Credentials and certifications
  • Bank account or payment details

Technical Information

  • IP address
  • Device type and operating system
  • Location (with user permission)
  • Usage data and preferences

3. How We Use Your Information

  • Verify and register users and providers
  • Schedule and conduct consultations
  • Facilitate payments and refunds
  • Send notifications and appointment reminders
  • Improve platform functionality
  • Comply with legal and regulatory obligations

4. Data Sharing

We do not sell or rent your personal data.

  • Licensed healthcare providers during consultations
  • Partner pharmacies, laboratories, and payment processors
  • Regulatory authorities when legally required

All data sharing is done securely and limited to what is necessary.

5. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and record-keeping.

You may request deletion of your account or data by contacting support@medreachapp.com.

6. Data Security

  • Encryption, access controls, and secure servers
  • Restricted access to authorized personnel only
  • Regular audits and breach monitoring

In the event of a data breach, affected users and authorities will be notified as required by law.

7. Your Rights

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to certain data uses
  • Lodge complaints with NITDA

To exercise these rights, email: privacy@medreachapp.com

8. Children’s Privacy

MedReach does not knowingly collect data from individuals under 18 without parental or guardian consent.

Pediatric consultations must be booked by an adult.

9. Cookies and Analytics

We may use cookies to improve performance and gather insights. Cookie preferences can be managed in your browser settings.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on the platform.

Continued use of MedReach after updates constitutes acceptance.

11. Contact Us

Email: privacy@medreachapp.com

Support: support@medreachapp.com